Returns & Refund Policy
We hope that you are completely satisfied with your Pellevitae purchase. If you are not, we are happy to accept your returns. Please view our complete return policy for full instructions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@pellevitae.com.
If your return is accepted, we’ll send you a return address. Items sent back to us without first requesting a return will not be accepted.
The return shipping fees will be automatically deducted from your refunded amount.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your return is accepted, we’ll send you a return address. Items sent back to us without first requesting a return will not be accepted.
The return shipping fees will be automatically deducted from your refunded amount.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
• All personalized belts are non-returnable.
• Unfortunately, we cannot accept returns on sale items or gift cards.
• All personalized belts are non-returnable.
• Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges at this time. If you purchase a belt and find it unsuitable, you will need to process a return.
We do not offer exchanges at this time. If you purchase a belt and find it unsuitable, you will need to process a return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@pellevitae.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@pellevitae.com.